Refund policy

RETURN & REFUND POLICY

Last Updated: August 17, 2026

At ZAYA Skin Rituals, we are committed to providing high-quality skincare products and an exceptional customer experience. Due to the personal and hygienic nature of skincare and cosmetic products, certain restrictions apply to returns and refunds.

By purchasing from ZAYA Skin Rituals, you agree to the following Return & Refund Policy.

15-Day Return Policy

We accept eligible returns requested within 15 calendar days of delivery.

To qualify for a return, the product must:

  • Be unused, unopened, and in its original condition.

  • Have all original packaging, protective seals, safety seals, and labels intact.

  • Show no signs of use, alteration, damage, or tampering.

  • Be accompanied by a valid receipt, order number, or other proof of purchase.

Products that have been opened, used, tested, sampled, or had their protective or safety seal removed are not eligible for return or refund, except where required by applicable law or when the product arrived damaged, defective, or incorrect.

How to Request a Return

Customers must contact ZAYA Skin Rituals within 15 calendar days of delivery to request a return authorization.

Please provide:

  • Your full name

  • Order number

  • Product(s) you wish to return

  • Reason for the return

  • Photographs, when applicable, particularly for damaged, defective, leaking, or incorrect products

Do not send products back without first requesting return authorization.

Returns sent without prior authorization may not be accepted.

Approved returns must be shipped to the return address provided by ZAYA Skin Rituals when the return is authorized.

Return Shipping Costs

Unless the return is the result of an error by ZAYA Skin Rituals or the product arrived damaged, defective, or incorrect, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable except where required by law or when the return is due to an error by ZAYA Skin Rituals.

We strongly recommend using a trackable shipping service when returning merchandise. ZAYA Skin Rituals is not responsible for return packages that are lost, stolen, misdirected, or damaged while in transit back to us.

Damaged, Defective, Incorrect, or Missing Products

Please inspect your order immediately upon delivery.

If your product arrives damaged, defective, leaking, incorrect, or if an item is missing from your shipment, please contact us as soon as possible after delivery.

Please include your order number and clear photographs of the product, packaging, shipping box, and shipping label when applicable.

After reviewing the claim, ZAYA Skin Rituals may, as appropriate and subject to applicable law, provide a replacement, refund, store credit, or other reasonable resolution.

Please retain the product and all original packaging until your claim has been reviewed.

Non-Returnable Items

For health, hygiene, safety, and quality-control reasons, the following items are generally not eligible for return:

  • Opened skincare or cosmetic products

  • Used or tested products

  • Products with broken or removed safety seals

  • Products that have been altered or tampered with

  • Gift cards

  • Promotional or complimentary items

  • Samples

  • Items specifically identified as Final Sale

  • Products purchased from unauthorized third-party sellers

This restriction does not limit any rights or remedies that cannot legally be waived under applicable consumer-protection laws.

Allergic Reactions, Sensitivities & Product Compatibility

Individual skin responses vary. Customers are responsible for reviewing product ingredients and usage instructions before use.

A product will not ordinarily qualify for a return solely because of personal preference, skin type, sensitivity, lack of desired results, or an individual reaction after the product has been opened or used, except where otherwise required by applicable law.

If irritation or an unexpected reaction occurs, discontinue use and seek appropriate medical advice when necessary.

Nothing in this policy is intended to exclude or limit any legal rights or remedies relating to a defective, adulterated, mislabeled, or otherwise nonconforming product.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will generally be issued to the original method of payment.

Please allow reasonable processing time after approval. Your bank, credit-card issuer, Shopify Payments provider, or other financial institution may require additional time for the refund to appear on your account.

Shipping charges are not refundable unless required by applicable law or the return resulted from an error by ZAYA Skin Rituals.

Exchanges

We do not guarantee direct product exchanges.

When an exchange is approved, ZAYA Skin Rituals may elect to replace the product or require the customer to return the eligible item and place a new order.

Order Cancellations

Orders may be cancelled only if the cancellation request is received before the order has been processed or shipped.

Once an order has entered fulfillment or has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

Refused or Undeliverable Packages

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or other delivery issue attributable to the customer, additional shipping charges may apply before the order can be resent.

Any refund issued for an eligible returned package may exclude original shipping costs and other non-refundable carrier charges, except where prohibited by law.

Unauthorized Returns

ZAYA Skin Rituals reserves the right, to the extent permitted by applicable law, to refuse returns that:

  • Are received outside the applicable return period

  • Contain used or opened products

  • Have missing or broken safety seals

  • Do not match the original order

  • Show signs of tampering, alteration, misuse, or abuse

  • Do not otherwise satisfy the eligibility requirements stated in this policy

Purchases From Third-Party Sellers

This policy applies only to eligible products purchased directly through the official ZAYA Skin Rituals online store.

Products purchased through an authorized spa, retailer, marketplace, distributor, or other third party may be subject to that seller's individual return and refund policy.

Shipping Delays

Shipping and delivery estimates are estimates unless expressly stated otherwise.

If we are unable to ship an order within the time represented at purchase, we will handle the order in accordance with applicable law, including any legally required notice, cancellation option, or refund.

Fraudulent or Abusive Returns

To the extent permitted by law, ZAYA Skin Rituals reserves the right to reject returns or take reasonable protective measures in cases involving suspected fraud, return abuse, altered merchandise, false claims, or other misuse of our return process.

Consumer Rights

This Return & Refund Policy is intended to operate in accordance with applicable federal, state, and local consumer-protection laws.

Nothing in this policy is intended to waive, restrict, or eliminate any consumer right that cannot legally be waived.

If applicable law provides you with rights or remedies greater than those described in this policy, those legal rights will apply.

Contact Us

For questions regarding returns, refunds, damaged products, or your order, please contact:

ZAYA Skin Rituals
Customer Care / Returns Department
Email: hello@zayaskinrituals.com
Return Address: 2876 S Alafaya Trail unit 100, Orlando FL 32828

Please include your order number in all correspondence regarding a return or refund.

ZAYA Skin Rituals reserves the right to update or modify this Return & Refund Policy at any time, subject to applicable law. The policy in effect at the time of purchase will govern the applicable transaction unless otherwise required by law.