Shipping policy

SHIPPING POLICY

Last Updated: August 17, 2026

Thank you for shopping with ZAYA Skin Rituals. We carefully prepare every order to ensure your skincare products arrive safely and in excellent condition.

Please review our Shipping Policy before placing your order.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, sales events, or periods of unusually high order volume, processing times may be extended.

Processing time is separate from shipping/transit time.

U.S. STANDARD SHIPPING

Once your order has been processed and transferred to the shipping carrier, standard delivery within the United States typically takes approximately:

3–7 business days

Delivery times are estimates and are not guaranteed unless expressly stated otherwise at checkout.

Carrier delays, severe weather, natural disasters, transportation disruptions, holidays, or other circumstances outside our reasonable control may affect delivery times.

SHIPPING RATES

Shipping rates are calculated and displayed at checkout based on factors such as the destination, package weight, order value, and available shipping service.

Any applicable shipping charge will be clearly displayed before you complete your purchase.

FREE SHIPPING

From time to time, ZAYA Skin Rituals may offer complimentary shipping as part of a promotion or for orders meeting a specified minimum purchase amount.

Free-shipping promotions may be subject to additional terms, exclusions, geographic limitations, or minimum order requirements displayed at the time of the promotion.

ORDER TRACKING

When tracking is available, customers will receive a shipping confirmation containing tracking information once the order has been prepared for shipment.

Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

  • Full name

  • Street address

  • Apartment or suite number

  • City

  • State

  • ZIP code

If you notice an error in your shipping address, contact us immediately.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped. However, we cannot guarantee that changes can be made once fulfillment has begun.

INCORRECT OR INCOMPLETE ADDRESSES

If an order is returned to ZAYA Skin Rituals because the customer provided an incorrect or incomplete shipping address, additional shipping charges may apply before the order can be resent.

Original shipping charges may be non-refundable where permitted by applicable law.

DELIVERED BUT NOT RECEIVED

If tracking information indicates that your package was delivered but you cannot locate it, we recommend:

  1. Checking around the delivery location, mailbox, front entrance, garage, or other secure areas.

  2. Checking with household members, neighbors, front desk staff, or property management.

  3. Allowing up to 24–48 hours, as some carriers may update tracking shortly before actual delivery.

  4. Contacting the shipping carrier using your tracking number.

If you are still unable to locate the package, please contact ZAYA Skin Rituals Customer Care so we can review the situation and provide reasonable assistance with the carrier's claims process when appropriate.

A carrier's delivery confirmation may be considered when evaluating claims, subject to applicable consumer-protection laws and payment-provider requirements.

LOST PACKAGES

If tracking does not show delivery and you believe your package has been lost in transit, please contact us with your order number and tracking information.

We may work with the shipping carrier to investigate the shipment.

Replacement or refund eligibility will be determined based on the circumstances of the shipment, carrier investigation, applicable insurance coverage, and applicable law.

DAMAGED PACKAGES

Please inspect your order immediately upon delivery.

If your order arrives damaged, leaking, broken, or otherwise compromised during shipping, please contact us as soon as possible and provide:

  • Your order number

  • Clear photographs of the damaged product

  • Photographs of the shipping box or mailer

  • Photographs of the shipping label

  • A brief description of the issue

Please retain the product and all original packaging while the claim is being reviewed.

Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate resolution.

SHIPPING DELAYS

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside the reasonable control of ZAYA Skin Rituals.

These may include severe weather, natural disasters, transportation interruptions, carrier delays, peak holiday periods, labor disruptions, or other unforeseen events.

We appreciate your patience when carrier delays occur.

Nothing in this section limits any rights you may have under applicable consumer-protection laws.

REFUSED OR RETURNED PACKAGES

Packages that are refused by the recipient or returned to us due to an incorrect address, incomplete address, unsuccessful delivery attempt, or other customer-related delivery issue may be subject to additional shipping charges.

If a refund is approved for an eligible returned order, original shipping charges may be deducted from the refund where permitted by law.

INTERNATIONAL SHIPPING

ZAYA Skin Rituals currently ships within the United States unless otherwise indicated at checkout.

If international shipping becomes available, international customers may be responsible for customs duties, import taxes, brokerage fees, VAT, or other charges imposed by their country.

Such charges are generally not included in the product price or shipping charge unless expressly stated otherwise at checkout.

SHIPPING RESTRICTIONS

Certain products may be subject to shipping restrictions based on carrier requirements, product characteristics, destination, or applicable law.

If we are unable to ship a product to your location, we will contact you regarding available options.

ORDER CANCELLATIONS

Orders may only be cancelled before they have been processed or shipped.

Once an order has entered fulfillment or has been transferred to the shipping carrier, cancellation may no longer be possible.

Please refer to our Return & Refund Policy for information regarding eligible returns.

CONTACT US

If you have questions regarding your shipment or need assistance with an order, please contact:

ZAYA Skin Rituals
Customer Care
Email: hello@zayaskinrituals.com

Please include your order number when contacting us regarding an existing order.

IMPORTANT NOTICE

Shipping and delivery timeframes provided by ZAYA Skin Rituals are estimates unless expressly stated otherwise. This Shipping Policy does not waive or limit any rights or remedies available to consumers under applicable federal, state, or local law.

ZAYA Skin Rituals reserves the right to update this Shipping Policy as our shipping services, carriers, geographic availability, and business operations evolve.