Terms of service

TERMS OF SERVICE

Last Updated: August 17, 2026

Welcome to ZAYA Skin Rituals. These Terms of Service (“Terms”) govern your access to and use of our website, online store, products, content, and related services.

This website and online store are operated by ZAYA Skin Rituals (“ZAYA,” “we,” “us,” or “our”).

By visiting our website, creating an account, placing an order, purchasing a product, or otherwise using our services, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies posted on this website.

If you do not agree to these Terms, please do not use our website or purchase our products.

1. ELIGIBILITY & ONLINE STORE TERMS

By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you have permission from a parent or legal guardian where required.

You may not use our website, products, or services for any unlawful or unauthorized purpose.

You may not violate any applicable federal, state, local, or international law while using our services.

2. PRODUCTS & SERVICES

ZAYA Skin Rituals offers skincare, cosmetic, personal-care, sun-care, and related products.

We reserve the right to modify, discontinue, restrict, or limit the availability of any product or service at any time, subject to applicable law.

Certain products may be available exclusively online and may have limited quantities.

Product packaging, labeling, color, texture, appearance, ingredients, or formulations may occasionally be updated.

Customers should always review the packaging, ingredient list, warnings, and directions accompanying the physical product before use.

3. SKINCARE & COSMETIC DISCLAIMER

Information provided through our website, product descriptions, educational materials, social-media content, marketing materials, or customer communications is provided for general informational and cosmetic skincare purposes.

Unless expressly stated otherwise, our cosmetic products and related information are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information provided by ZAYA Skin Rituals should not be considered a substitute for professional medical advice, diagnosis, or treatment.

If you have a medical condition, severe skin condition, known allergies, are pregnant or nursing, take medications that may affect your skin, or have concerns regarding the suitability of a product, consult an appropriate healthcare professional before use.

4. INDIVIDUAL RESULTS

Skincare results vary from person to person.

Results may depend on factors including skin type, age, genetics, environmental exposure, lifestyle, consistency of use, other skincare products or treatments, and individual sensitivity.

ZAYA Skin Rituals does not guarantee specific or identical results for every customer.

Testimonials, photographs, reviews, or examples of customer experiences represent individual experiences and should not be interpreted as guarantees of particular results.

5. ALLERGIES & SENSITIVITIES

Customers are responsible for reviewing product ingredients and warnings before use, particularly when they have known allergies or sensitivities.

Where appropriate, we recommend performing a patch test before incorporating a new skincare product into your routine.

If irritation, discomfort, or an unexpected reaction occurs, discontinue use and seek appropriate professional medical advice when necessary.

6. SUNSCREEN PRODUCTS

For sunscreen products, customers must follow the directions, warnings, and other information provided on the applicable product labeling.

No sunscreen provides complete protection against ultraviolet radiation. Customers should use appropriate sun-protection practices in addition to sunscreen as appropriate.

7. ACCURACY OF INFORMATION

We make reasonable efforts to provide accurate information regarding our products, ingredients, prices, promotions, availability, photographs, descriptions, and services.

However, our website may occasionally contain typographical errors, inaccuracies, or omissions.

To the extent permitted by applicable law, we reserve the right to correct errors, update information, or cancel or modify affected orders when necessary.

If an order is cancelled after payment has been collected, an appropriate refund will be issued.

8. PRICES & PAYMENTS

All prices are displayed in U.S. Dollars (USD) unless otherwise stated.

Prices may change without prior notice.

Applicable taxes, shipping charges, discounts, and other charges will be displayed during checkout when applicable.

Payment must be successfully authorized before an order can be processed.

We may use third-party payment processors to securely process transactions.

ZAYA Skin Rituals does not directly control the independent policies or processing times of third-party financial institutions or payment providers.

9. PROMOTIONS & DISCOUNT CODES

Promotional offers, discount codes, gifts with purchase, free-shipping offers, and other promotions may be subject to specific eligibility requirements, expiration dates, minimum purchases, exclusions, or other conditions.

Unless otherwise stated, promotional offers may not be combined.

We reserve the right to modify or discontinue promotions where permitted by law.

10. ORDERS

Submission of an order does not necessarily constitute final acceptance of that order.

We reserve the right, where permitted by law, to refuse, limit, or cancel an order for legitimate business reasons, including:

Suspected fraud or unauthorized transactions
Payment authorization problems
Pricing or inventory errors
Product unavailability
Orders that appear intended for unauthorized resale
Suspected abuse of promotions or store policies
Shipping restrictions

If we cancel an order after payment has been collected, the applicable amount will be refunded.

11. SHIPPING

Orders are subject to our Shipping Policy.

Estimated processing and delivery times are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing accurate and complete shipping information.

Shipping delays may occur due to carrier operations, weather, holidays, natural disasters, transportation interruptions, or other circumstances outside our reasonable control.

Nothing in this section limits rights provided under applicable consumer-protection law.

12. RETURNS & REFUNDS

Returns, refunds, damaged products, defective products, incorrect shipments, and related matters are governed by our Return & Refund Policy.

Eligible returns must comply with the requirements and return period stated in that policy.

For health, hygiene, safety, and quality-control reasons, opened or used skincare and cosmetic products may not be eligible for return except where required by applicable law or where the product is defective or otherwise legally eligible for a remedy.

13. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on this website—including the ZAYA Skin Rituals name, logos, branding, photographs, graphics, product images, videos, written materials, designs, product names, and other original content—is owned by or licensed to ZAYA Skin Rituals and is protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, republish, sell, license, commercially exploit, or create derivative works from our protected content without prior written authorization, except where permitted by law.

14. PROHIBITED USES

You may not use this website:

For unlawful or fraudulent activities
To infringe upon intellectual-property rights
To transmit malicious code, viruses, malware, or other harmful technology
To collect personal information about others unlawfully
To interfere with the security or functionality of the website
To impersonate another individual or business
To submit false or misleading information
To conduct fraudulent transactions or chargeback abuse
To engage in unauthorized resale, reproduction, or misrepresentation of our products or branding

We reserve the right to restrict access to our services for violations of these Terms where permitted by applicable law.

15. CUSTOMER ACCOUNTS

If customer accounts are available, you are responsible for maintaining the confidentiality of your login credentials and for activities conducted through your account.

Please notify us promptly if you believe your account has been accessed without authorization.

16. THIRD-PARTY SERVICES & LINKS

Our website may contain links to or integrations with third-party services, including Shopify, payment processors, shipping carriers, social-media platforms, analytics providers, or other service providers.

Third-party services operate under their own terms and privacy policies.

We are not responsible for third-party content, practices, availability, or services except to the extent responsibility cannot legally be excluded.

17. REVIEWS & USER CONTENT

If you submit reviews, photographs, comments, testimonials, suggestions, or other content through our website, you represent that you have the right to submit that content and that it does not violate the rights of another person.

Where permitted by applicable law and subject to any additional terms presented when content is submitted, you grant ZAYA Skin Rituals permission to use submitted reviews or content for legitimate business and promotional purposes.

We will not knowingly publish false or misleading testimonials or materially alter customer reviews in a manner that misrepresents the customer's experience.

18. PRIVACY

Your submission and processing of personal information through our website are governed by our Privacy Policy.

Our store is hosted through Shopify, and certain information may also be processed by Shopify and other service providers necessary to operate our online store.

19. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website, content, and services are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

20. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, ZAYA Skin Rituals and its owners, employees, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, services, or products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

21. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless ZAYA Skin Rituals and its owners, employees, representatives, and affiliates from claims, liabilities, losses, or reasonable expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.

22. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

23. NO WAIVER

Failure by ZAYA Skin Rituals to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

24. GOVERNING LAW

To the extent permitted by applicable law, these Terms and your use of our website shall be governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Nothing in this section deprives consumers of protections that cannot legally be waived.